Frequently Asked Questions

No. With Virginia Propane’s tank leasing options, we make it easy and affordable to get started with propane service. Leasing includes: • Regular inspections to ensure your residential or commercial propane tank is operating safely and efficiently • Maintenance and repairs by certified propane technicians trained in the latest safety protocols • Easy replacement if needed, so you never have to worry about a malfunctioning tank Leasing gives you the convenience of automatic propane delivery, smart tank monitoring, and compliance with propane safety regulations, without the upfront cost of tank ownership. Tank ownership is also available if you prefer full control over your propane system. Our team can help you choose the best option based on your property size, propane usage, and whether you’re using propane for home heating, generators, cooking, or commercial applications.

No, you don’t need to call us to schedule a delivery! Virginia Propane offers automatic propane delivery services for residential and commercial customers, ensuring you never run out of propane. Our advanced cellular tank monitoring system tracks your propane usage in real time and automatically schedules deliveries when your tank reaches the optimal level. With automatic delivery, you can enjoy: • Peace of mind knowing your home heating, propane furnace, generator, or appliances will always stay powered • Smart tank monitoring for remote level tracking from your phone or computer • Compliance with residential and commercial propane tank safety standards

Safety is our priority. If you smell gas or hear a hissing sound, leave the area immediately and call 911, before contacting us.

In the event of a propane emergency, evacuate the area and call emergency services or our 24/7 emergency hotline. We are always here to help, day or night.

Regular maintenance is essential for keeping your propane system safe and efficient. We recommend scheduling routine propane tank inspections and maintenance with Virginia Propane’s certified technicians. During these inspections, our team checks your residential or commercial propane tanks, regulators, lines, and appliances to ensure everything is operating properly and complies with safety regulations. Additional steps to keep your propane system safe include: • Using smart propane tank monitoring to track levels and detect potential issues early • Ensuring proper tank placement according to residential and commercial propane safety standards • Checking propane appliances, heaters, and generators regularly for leaks or malfunctions • Following emergency procedures in case of propane leaks or unusual odors With automatic propane delivery, smart monitoring, and routine inspections, you can enjoy peace of mind knowing your home or business is safe and reliably powered.

Yes! When handled correctly, propane is a safe and reliable energy source for homes, businesses, and agricultural operations. At Virginia Propane, safety is our top priority. Our certified technicians undergo comprehensive training and follow the latest industry safety regulations to ensure every installation, delivery, and maintenance service is performed safely. We also provide guidance on propane tank placement, usage, and maintenance, helping customers prevent leaks, malfunctions, and other hazards. Combined with automatic propane delivery and smart tank monitoring, propane can be used safely and efficiently for home heating, generators, cooking, and commercial applications.

Absolutely! Switching to Virginia Propane is simple and hassle-free. Our team can help you transfer your residential or commercial propane service, including your propane tank, automatic delivery schedule, and smart tank monitoring, so you can start enjoying reliable, safe propane service right away. We make the process seamless, whether you’re moving from another propane provider or upgrading your system. Contact us today to learn how to switch your propane service, choose the right tank size for your home or business, and take advantage of automatic delivery, emergency support, and professional maintenance.

If you smell gas (similar to rotten eggs) or suspect a leak: • Leave the area immediately. Evacuate anyone in the home or building. • Avoid using electronics, lights, or phones. Even a small spark can ignite gas. • Turn off the propane supply valve on your tank if it’s safe to do so. • Call 911, then contact Virginia Propane (https://www.virginiapropane.com/contact)at 804-635-2805 as soon as possible. Your safety is our top priority. We’ll dispatch a certified technician to inspect and secure the system.

We offer multiple convenient ways to pay your bill: • Online via our payment portal (https://myaccount.virginiapropane.com/) • By phone 804-635-2805(tel:804-635-2805) • By mail • AutoPay setup for peace of mind We also offer budget billing plans to help spread costs evenly across the year—just ask our team for details.

Propane is naturally odorless, so for safety, a chemical called ethyl mercaptan is added to give it a strong “rotten egg” smell. This odor allows you to quickly detect propane leaks and take action before a hazardous situation occurs. Virginia Propane emphasizes propane safety through proper tank maintenance, leak detection, and emergency preparedness. Always ensure your home or business has working propane detectors and that your residential or commercial propane system is regularly inspected by certified technicians. Key Safety Tips: • Never ignore the smell of propane—evacuate immediately and call 911 if a leak is suspected • Have propane detectors installed in strategic areas of your home or business • Schedule routine inspections and maintenance with Virginia Propane

Propane tanks are intentionally filled to approximately 80% capacity to allow room for the propane to safely expand as temperatures rise. This safety margin, known as the “80% fill rule,” is standard practice across the propane industry and helps prevent overfilling, leaks, or pressure-related hazards. Virginia Propane ensures all residential and commercial propane tanks comply with this rule during installation, refills, and maintenance. Combined with routine inspections, smart tank monitoring, and certified technician oversight, the 80/20 rule helps keep your home or business safe while maximizing propane efficiency. Key Points: • Tanks filled to 80% to allow safe expansion • Applies to both residential and commercial propane tanks • Helps prevent leaks, overpressure, and safety hazards • Verified during regular inspections and maintenance by certified technicians

If you’re on Virginia Propane’s Automatic Delivery Plan, there’s no need to call; our system tracks your propane usage and schedules deliveries before your tank runs low. This ensures your residential or commercial propane tank always stays full for home heating, generators, cooking, or other energy needs. For customers on Will-Call Service, you are responsible for monitoring your tank level and requesting a refill when needed. Not sure which service plan you have? Just contact us,(/contact) and our team of certified propane technicians will help you choose the best delivery option based on your tank size, usage, and property type.

Yes, you can paint your propane tank, but it’s important to follow safety guidelines to prevent hazards and ensure compliance with industry regulations. Guidelines for Painting Your Propane Tank: • Use light, reflective colors such as white, silver, or beige. Dark colors can cause the tank to overheat, affecting safety and performance. • Never paint over tank valves, data plates, or warning labels, as these contain critical safety and regulatory information. • If you lease your propane tank from Virginia Propane, contact us before making any modifications to ensure the tank remains safe and warranty-compliant. Virginia Propane prioritizes residential and commercial propane tank safety. Following these painting guidelines, combined with regular inspections, maintenance, and smart tank monitoring, keeps your propane system operating efficiently and safely.

Yes, but only under specific conditions. Propane is stored in a highly controlled, pressurized system that’s designed to be extremely safe. When handled and maintained properly, propane is a clean and reliable energy source.

Not quite. Propane safety regulations dictate where tanks can be safely placed. Proper placement is critical for residential and commercial propane tank safety, accessibility, and compliance with local codes. Key Placement Requirements: • Minimum distance from buildings, property lines, and ignition sources • Easy access for refills, inspections, and maintenance • Compliance with local and state propane tank regulations At Virginia Propane, we work with you to find a compliant, safe, and discreet location that fits your property and landscape. Proper placement, combined with automatic propane delivery, routine inspections, and smart tank monitoring, ensures your propane system operates safely and efficiently.

Yes! Propane is an ideal energy source for both residential and commercial construction projects. It provides reliable, efficient, and portable power for a wide range of applications. Common Construction Uses for Propane: • Temporary jobsite heating to keep workers comfortable and materials safe • Generators for off-grid or backup power • Tankless water heaters and HVAC systems for new builds or renovations • Permanent energy solutions for new homes, outbuildings, and commercial properties Virginia Propane partners with contractors to ensure safe propane tank installation, regulation-compliant placement, and reliable automatic delivery throughout the construction process. With smart propane tank monitoring and certified technicians, your project stays powered efficiently and safely from start to finish.