Frequently Asked Questions

No. With Virginia Propane’s tank leasing options, we make it easy and affordable to get started with propane service. Leasing includes:

• Regular inspections

• Maintenance and repairs

• Easy replacement if needed

Tank ownership is also available if you prefer. We’re happy to discuss the best option for your property and usage.

No, you don’t need to call us to schedule a delivery! Virginia Propane offers automatic delivery services to ensure you never run out of propane. Our advanced cellular monitoring system tracks your usage and schedules deliveries, giving you peace of mind.

Safety is our priority. If you smell gas or hear a hissing sound, leave the area immediately and call 911, before contacting us.

In the event of a propane emergency, evacuate the area and call emergency services or our 24/7 emergency hotline. We are always here to help, day or night.

Regular maintenance is key. We recommend scheduling routine safety inspections with our trained technicians to ensure your system operates efficiently and safely.

Yes! When handled correctly, propane is a safe and reliable energy source. Virginia Propane prioritizes safety through comprehensive training and adherence to industry regulations.

Absolutely! We make switching easy. Contact us today to learn how to transfer your service and start enjoying the benefits of Virginia Propane.

If you smell gas (similar to rotten eggs) or suspect a leak:

• Leave the area immediately. Evacuate anyone in the home or building.

• Avoid using electronics, lights, or phones. Even a small spark can ignite gas.

• Turn off the propane supply valve on your tank if it’s safe to do so.

• Call 911, then contact Virginia Propaneat 804-635-2805 as soon as possible.

Your safety is our top priority. We’ll dispatch a certified technician to inspect and secure the system.

We offer multiple convenient ways to pay your bill:

• Online via our payment portal

• By phone 804-635-2805

• By mail

• AutoPay setup for peace of mind

We also offer budget billing plans to help spread costs evenly across the year—just ask our team for details.

Propane is naturally odorless. For safety, a chemical called ethyl mercaptan is added to give it that strong “rotten egg” smell. This helps you quickly detect a leak and respond before a hazard occurs.

Tanks are intentionally filled to about 80% capacity to leave room for propane to safely expand as temperatures rise. This safety margin is known as the “80% fill rule” and is standard practice across the propane industry.

Yes, if you're on our Automatic Delivery Plan.

We track your usage and schedule deliveries before your tank runs low. For customers on Will-Call Service, you’re responsible for monitoring your tank level and requesting a refill. Not sure which option you have? Just give us a call and we’ll be happy to help.

You can paint it, but there are important guidelines:

• Use light, reflective colors only (white, silver, beige)—dark colors can cause overheating.

• Never paint over tank valves, data plates, or warning labels.

  • If you lease your tank from Virginia Propane, please contact us before making any modifications.

Yes, but only under specific conditions. Propane is stored in a highly controlled, pressurized system that’s designed to be extremely safe. When handled and maintained properly, propane is a clean and reliable energy source.

Not quite, safety regulations dictate where tanks can be placed. Requirements include:

• Minimum distance from buildings, property lines, and ignition sources

• Accessibility for refills and inspections

We work with you to find a compliant and discreet location that fits your landscape.

Propane is ideal for both residential and commercial construction, including:

• Temporary jobsite heat

• Generators for off-grid power

• Tankless water heaters and HVAC systems

• Permanent energy solutions for new homes and outbuildings

We partner with contractors to ensure safe installation and reliable delivery throughout the build process.